Our in-country teams provide you full support during your Challenge, from the moment you arrive at the airport to when you board your flight home. They will help keep you safe and guide you through your Challenge as you work with the local community. We also have a 24/7 hotline linked to our central support team that you or your family can call at any time in case of an emergency.
All of our destinations are risk assessed on a regular basis and we carefully monitor the Department of Foreign Affairs and Trade safety ratings. Our in-country teams ensure that all locations are secure before you arrive and have the capacity to modify our Challenges where necessary to ensure your safety. They will also provide you with a culturally relevant safety briefing when you arrive.
Leading up to your Challenge you'll have full support from our team. From figuring out which flights to book to what clothes to pack, we'll be here to guide you every step of the way. Six weeks before travel you'll attend a pre-departure briefing session where we'll introduce you to our in-country team and make sure that you are well prepared for your awesome adventure!
We make sure that all of our participants have comprehensive travel insurance. You'll be covered if you need to delay your Challenge due to illness or injury and you'll be covered for medical costs should you need to seek treatment overseas. Our in-country teams are well equipped to help you seek medical treatment and get in contact with your insurance as needed.